We are seeking a Bilingual Customer Service Associate to join a medical supply company Markham. This is a hybrid opportunity. The ideal candidate will be fluent in English and French, providing exceptional customer service to our diverse client base.

Job Duties:

• Responsible for providing customer service support for customers and Sales Representatives and ensuring that our customer needs are met or exceeded.
• Answer incoming customer calls promptly to place orders for product sales.
• Resolve problems and concerns that customers may have with all facets of product ordering, sales and service.
• Track product shipments upon the customer’s request or Sales Representatives’ request.
• Enter standing orders, fax orders, blanket orders, and mail orders as needed.
• Assist Sales Representatives with customer account problems and assist with sample mailings.
• Correspond with Shipping, Marketing, Quality Assurance, and Manufacturing to ensure that products are available as soon as possible for shipment to the customer.
• Enter phone orders as needed.

Requirements:

• Education equivalent to a high school diploma, with one or more years of post-High School education preferred.
• A minimum of two years of previous customer service experience.
• Demonstrated computer skills preferably spreadsheets, word processing, ERP systems, and other applicable software programs.
• Ability to work effectively as part of a team and make decisions quickly and accurately.
• Ability to craft professional email communications.
• Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public.
• Bilingual- French/English. Exceptional verbal communication skills in both specified languages

Hours:

• Monday – Friday, 8:00AM – 5:00PM
• Hybrid, in office two days a week

Pay/Perks:

• Extensive benefits Package with RRSP contributions

Job Type: Full-time

Experience:

• Bilingual: 1 year (required)
• Customer service: 1 year (required)

Language:

• English (required)
• French (required)

Work Location: In person

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