IS2 Workforce Solutions is currently hiring for a Permanent Bilingual Customer Service Representative to join our client in Mississauga. This position requires you to speak in Spanish and this position is not remote!

Apply today!

Main Purpose of the Job:

Provide exceptional customer service through live chat, emails, phone calls, as well as help pick-up customers and perform general administrative duties in both Spanish and English.

Duties and Responsibilities:

• Answer emails, live chat and phone calls in a professional, friendly, and timely manner.
• Handle customer inquiries about transit times, product substitutions, order changes, and general questions.
• Help customers who come in for pick-up orders
• Processing credit, debit, or cash transactions.
• Must be able to communicate and work with other agents and co-workers.

Qualifications:

• High school diploma or GED
• One to two years’ customer service experience in a fast-paced environment
• English: Fluent– speaking, reading, and writing
• Spanish: Fluent– speaking, reading, and writing (for bilingual agents)
• Strong computer literacy skills
• Average typing speed of 30 WPM
• Detail oriented and must be able to multitask

Working Conditions:

• Work in an office and warehouse setting.
• Work occasional weekends

Physical Requirements:

• Ability to lift 30 pounds
• Able to go up and down ladders
• Squatting, kneeling, crouching, bending, and walking
• Visual, oral, and auditory dexterity

Shifts available:

• Sunday to Thursday or Monday to Friday – must be comfortable working Sundays occasionally
• Timing is 10:30AM until 7:00PM or 10:00AM until 6:30PM

Salary Range:

• $ 37,440/annually

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