A well-established distributor in the pet specialty food industry is looking for a Customer & Accounts Clerk to join their team in Concord, ON. This is a great opportunity for someone who enjoys working with numbers, supporting customers, and being part of a pet-loving environment.

The company services Eastern Canada, including Ontario, Quebec, and the Maritimes, and is located just north of Highway 407 and Keele Street.

What You’ll Be Doing

• Posting EFT and E-Transfer payments
• Processing and posting credit card charges
• Maintaining customer credit card authorization forms
• Posting vendor invoices and preparing them for payment
• Performing accurate data entry and financial calculations
• Generating reports for customers and vendors (Excel, PDF)
• Communicating with customers about delivery services
• Assisting customers with general inquiries, returns, and order tracking
• Supporting customer service with order processing
• Resolving customer disputes professionally and effectively
• Setting up and maintaining customer login portals
• Performing basic administrative tasks and other duties as assigned

What You Bring to the Table

• Strong attention to detail and high level of accuracy
• Solid math skills for day-to-day calculations
• Intermediate computer skills, especially Microsoft Excel (VLOOKUPs, Pivot Tables), Word, and Outlook
• Excellent planning and organizational skills
• Strong interpersonal, written, and verbal communication skills
• Ability to work well both independently and as part of a team

Qualifications

• 1–2 years of experience in a related role (required)
• High School Diploma (required)
• Post-secondary education (an asset but not required)

Location: Concord, ON
Industry: Distribution – Pet Specialty Foods
Job Type: Full-Time
Compensation: $21.00 per hour
Schedule: Monday to Friday

Why Apply?

• Friendly and team-oriented work environment
• Established and growing company with a strong industry reputation
• Work in a business that’s all about pets

Ready to take the next step in your career? Apply today to be considered for this exciting opportunity.