Location: Oakville,ON
Contract Length: Approx. 6–12 months (with potential for extension)
Compensation: $25/hour

We are seeking a Bilingual (English/French) Customer Service & Order Entry Specialist to join our team on a contract basis. This role is ideal for someone with strong communication skills, attention to detail, and a passion for delivering excellent customer service.

Key Responsibilities

Customer Service

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Handle complaints and resolve issues in a professional and empathetic manner

Order Entry

• Accurately enter customer orders into the system (manual or digital platforms)
• Verify product availability, pricing, and customer details before processing
• Review orders for completeness and accuracy, including shipping and billing details
• Coordinate with warehouse and fulfillment teams to ensure timely delivery
• Track and update order status, informing customers of any changes or delays
• Process order modifications, cancellations, and returns according to company policy
• Maintain records of transactions for reporting and auditing purposes

Qualifications

• Bilingual in English and French (verbal and written)
• Previous experience in customer service and/or order entry roles
• Strong attention to detail and accuracy in data entry
• Excellent communication and problem-solving skills
• Proficient with MS Office and order management systems (experience with ERP systems is an asset)
• Ability to work independently and as part of a team in a fast-paced environment

Why Join Us?

• Gain valuable experience in a dynamic and collaborative workplace
• Opportunity to expand your skills in customer service and order management
• Competitive hourly pay at $25/hour