IS2 Edmonton is looking for a Branch Manager in Edmonton!

The ideal candidate will have previous experience with an emphasis in mechanical/industrial, and fire protection products. The incumbent will cultivate and maintain strong relationships with our customers.  Computer literacy is required.

Responsibilities

• Responsible to receive sales orders from customers by order desk, phone, fax, email or via sales representatives; enters all information required for order picking into the system; transcribes all non -tock material in orders to material control for purchasing purposes    
• Responsible to resolve customer issues and/or problems; provide technical product knowledge and guidance, to recommend alternative or corrective actions
• Responsible to assist in the preparation of the annual budget and sales forecasts as required/requested, to ensure targeted initiatives of the Branch are achieved as specified
• Responsible to liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
• Responsible to assist with the gathering, analyzing and reporting of information concerning price level, new product introductions and competitive activity in the market served by the Branch
• Responsible to prepare sales and delivery quotations; develop and communicate quotes and  product specifications; liaises with sales and warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
• Responsible to actively use selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, use of initiative to pro-actively contact customers, reports back on customer and sales activity
• Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
• Responsible for material and product control; to ensure Branch has correct levels of inventory, to assess and adjust levels on an ongoing basis; conducts physical inventories and generates reports as required/requested.
• Responsible to resolve conflicts involving staff, vendors and customers; to promote and maintain a confidential “open door” environment 
• Responsible to ensure staffing levels are maintained; actively sources, interviews and hires personnel as required; ensures on-boarding/orientation procedures are executed and documented; conducts and documents employee performance and wage/salary reviews as required/requested
• Responsible to remain current with Company products and services and to provide training and knowledge to staff reports 
• Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
• Other duties as assigned
• To work to strengthen relationships with key customers and supplier accounts
• Assist with physical inventory as required/requested
• Assist with reception duties as required/requested
• Assist with training of Inside Sales Representatives and Material Handler reports as required/requested 
• Participate in special sales functions and trade shows as required/requested
• To remain current with regards to legislative knowledge and requirement including but not limited to Revenue and Taxation, Employment Standards, Health and Safety (WSIB, CSST/WCB), Payroll, etc.
• Prepare and generate reports as required/requested

Qualifications

• College Diploma in Sales/Marketing, Business Administration or a related discipline
• Five (5) years’ to eight (8) years experience in an inside sales or customer service role, preferably with progressive responsibility for quotations and knowledge of costings
• Minimum three (3) years’ experience in a managerial capacity with supervisory responsibility and background knowledge/experience in mechanical/industrial/fire protection and/or plumbing and heating and/or industrial pipe and fittings
• A combination of education and experience
• Proven business development skills
• Mechanical aptitude and the ability to read blue prints is an asset
• Excellent verbal and written communication and interpersonal and negotiations/problem solving skills
• Analytical ability with solid mathematical skills
• Ability to maintain high level of confidentiality
• Proven leadership capability, ability to motivate
• Ability to grasp and communicate the technical aspects of the company’s products
• Possess an intermediate level of computer competency with Microsoft Word, Excel Outlook and web based applications
• Self-starter, well organized with ability to prioritize and work to deadlines
• Results oriented focus

We are an employer of choice!

Professional growth and training are an essential part of staff development, including;

• On the job training
• Product knowledge training
• Education assistance program
• Mentoring/leadership program
• Professional development webinars and seminars

Why this position may be right for you

• Canada’s Best Managed Companies
• Competitive Salary
• Comprehensive Health Benefits
• RRSP Contribution Matching
• Learning & Development Opportunities
• Employee Focused Programs
• Additional Holiday Closure
• A Supportive and Positive Work Environment.

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