We are seeking an innovative and adaptable Restaurant General Manager to lead our dynamic establishment, which offers both fine dining and a vibrant club/pub atmosphere that welcomes families during the day. The ideal candidate will take ownership of the role, driving engagement and reaching targets while managing effectively.

Key Responsibilities:

• Engage and Manage: Drive customer engagement and achieve business targets.
• Proactive Problem Solving: Provide superb customer service, investigate complaints, and resolve issues efficiently.
• Social Media and Marketing: Utilize strong social media and marketing skills to enhance our online presence and marketing efforts.
• Process Improvements and Event Planning: Implement process improvements and plan engaging events.
• Dynamic and Passionate Leadership: Be welcoming, passionate, and maintain a profitable mindset.
• Staff Training and Development: Train, develop, and motivate staff to ensure high performance.
• If you are a dynamic and passionate individual with a strong background in social media, marketing, and customer service, and you thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities:

• Oversee daily operations across both front-of-house (FOH) and back-of-house (BOH), ensuring seamless service from opening (11:00 AM) through to close (typically midnight–2:00 AM).
• Manage inventory, vendor relationships, and supply ordering to maintain consistent stock levels and product quality.
• Collaborate with accounting, human resources, and senior leadership to align on financial and operational goals.
• Lead recruitment, training, scheduling, and ongoing development of FOH and BOH team members.
• Ensure compliance with all applicable health, safety, and alcohol service regulations.
• Monitor food, beverage, cleanliness, and service standards, making adjustments as needed to uphold quality.
• Manage labor, food, and beverage costs, ensuring alignment with budgetary goals.
• Represent the establishment at industry events to stay current on trends and best practices.
• Oversee brand presence and engagement across social media platforms, ensuring timely responses and consistent messaging.
• Address and resolve customer concerns or escalations in a timely and professional manner.
• Qualifications & Experience:
• Minimum of 3 years’ experience as a General Manager or Assistant General Manager in a high-volume food and beverage environment.
• Proven ability to lead and manage both kitchen and front-of-house operations.
• Strong financial acumen with experience managing budgets, cost control, and seasonal scheduling.
• Smart Serve certification and a thorough understanding of Ontario liquor laws and compliance.
• Excellent interpersonal, communication, and leadership skills, with a collaborative, solution-oriented approach.
• Flexible availability, including evenings, weekends, holidays, and late-night hours.
• A genuine appreciation for Irish culture and hospitality is a strong asset.

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